SERVICES

Over the past 5 years, IGroup has become a leading provider of Information Technology in all major capital cities of Australia (Melbourne, Sydney, Brisbane, Adelaide & Perth). We offer a complete range of IT technological solutions and maintenance that offer small business, education and government organisations the support and flexibility of a single supplier arrangement.

These services include:

PC and Printer Service, Maintenance and Repair
Sever Hardware Integration
Website Design and Development
IT Equipment Sales and Services
Digital Surveillance Systems Sales, Services and Installations

This complete range of services is backed up with an extensive range of industry accreditations from the major industry manufacturers.

Printer Service and Maintenance:

The littlest thing may cause the biggest problems, especially when it comes to your printer. We IGroup offer printer service contracts to ensure parts and accessories are repaired the moment they fail, or even before they fail.

Preventive Maintenance Agreement:

During the term of a set agreement, IGroup shall repair and maintain in working order the equipment designated for maintenance outlined in a Service Level Agreement/Contract. A printer technician will arrive at your site to perform maintenance based on your company’s needs and volume of printing.

Printer Preventive maintenance will include:

  • Air cleaning printer
  • Wiping clean for dust
  • Clean pickup rollers surface
  • Clean the electronic bay of the machine using vacuum
  • Inspect rollers and pads for wear and looseness
  • Lubing all rollers and gear with appropriate high temperature grease
  • Wiping down and cleaning fuser assemblies
  • Inspect and clean beam-to-drum optical path
  • Performing a test print to ensure good working order

Quick Response:

IGroup provides next day response when a printer problem arises. When you call IGoup, a technician will arrive on-site to service your equipment within 24 hours. Upon examination, if a part is needed, we will order the part and install it to guarantee your printer resumes operation. Coverage parts will be determined by IGroup.

Service Contract:

Under a printer service contract, non-consumable parts and labor will be covered for a predetermined length of time. A printer technician will arrive on-site to perform repairs as needed and maintenance based on the client’s needs and volume of printing.

Advantage of Printer Service Contract:

Priority Support, Next Day Support, Scheduled Support, options available
Non-consumable parts included (toners, ink, paper, drum not included)
Everything handled by IGroup
Contains cost

Why enter into a Printer Contract with IGroup?

IGroup is affiliated with today’s top printer manufacturers such as HP, Lexmark, Cannon, Xerox, etc. As an established solution’s provider, PC Professional receives a high level discount on parts. IGroup is a service agent for HP printers.. We understand the business-critical nature of keeping your equipment running, that’s why we send a technician to maintain your equipment and repair problems as they arise.

Computer Repair & Upgrade:

We provide general upgrade (both hardware and software) and break/fix repairs of desktop and notebook computers. Service can be provided onsite at your office you can drop your equipment off at our service centre located in the major capital cities of Australia.

IT Equipment Sales:

We supply and install quality systems, designed to suit every budget and offering many years of trouble free operation, whether the equipment is Server, desktop, laptop, printer, photocopier, facsimile, etc. IGroup will always provide you with the best-fit option for your business needs.

IGroup is a leading supplier of all major brands such as HP, Compaq, Cannon, Epson, Lexmark, Kyocera-Mita, Epson, Canon, and Oki, IBM, etc.

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